DennisRelojo News, Info, and Ramblings

After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses. In fact, the country overtook India in these categories last year, according to IBM’s latest Global Locations Trend Annual ...

I’ve been on the call center industry for nearly four years. Well, it’s been a while… This industry, just like any other, is flooded with its own buzzwords, jargons and abbreviations. This time, let me list those shibboleths that this field has taught me. CSR – Customer Service Representative, agent, crap talker, telephone operator TSR ...